As the year comes to an end, many home furnishings retailers are running clearance sales, but a hidden rule that some sample furniture cannot be returned is leaving consumers frustrated. Industry experts advise buyers to be cautious when purchasing samples. While enjoying the discounts, they should also remain alert to the trap of "low-priced samples with no after-sales service."
A recent investigation found that several well-known home furnishing brands have launched promotions offering special deals on selected samples. In one store’s clearance flyer, for example, a leather sofa originally priced at 15,000 yuan was marked down to 8,600 yuan. This kind of pricing strategy is becoming increasingly common.
"Custom-made furniture often requires waiting a month or more for delivery, and you have to wait until it's installed before you can really enjoy it," said Mr. Dong, a consumer who recently bought sample furniture. "But since the sample has already been on display for a long time, it can be delivered and used right away." He added that he purchased several sample items, including beds, wardrobes, and bookcases, for his newly renovated home, all of which were significantly cheaper than new ones.
According to reports, sample furniture has become popular among many consumers due to its quick delivery, better environmental protection standards, and attractive prices. However, despite the appealing deals, there are hidden drawbacks. Many stores do not offer full after-sales support for samples.
Some samples may show signs of wear and tear from being displayed for extended periods. If a customer discovers a quality issue, most merchants refuse to provide free repairs or replacements, citing the policy that "samples are non-returnable." Additionally, some stores do not offer free delivery or installation for sample items, forcing customers to either pay extra or pick up the furniture themselves.
Industry insiders explained that top-brand furniture companies typically update their product lines annually. To clear out old stock, retailers often lower prices significantly to encourage quick sales and free up capital. Some samples are even sold at less than 50% off, making them highly attractive. However, the market is mixed — some samples are actually just regular stock products in disguise.
Consumers are advised not to rush into buying just because of the low price. It's important to inspect the quality thoroughly before purchasing and to ask whether the sample qualifies for the "three guarantees" (repair, replacement, or refund). They should also ensure that these terms are clearly stated in the purchase contract to avoid future disputes.
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