As the year comes to an end, many home furnishings retailers are running clearance sales. However, a common issue that leaves consumers frustrated is the unspoken rule that some sample furniture cannot be returned or exchanged. Industry experts advise buyers to be cautious when purchasing samples, reminding them to stay alert to the potential trap of "low-priced samples with limited after-sales support."
In large-scale furniture stores, several branded products have recently launched special promotions for their sample items, offering significant discounts. For example, a leather sofa that originally costs 15,000 yuan is now available at a sample price of just 8,600 yuan. These deals can be very tempting, especially for those looking to save money on home decor.
Mr. Dong, a consumer who recently purchased sample furniture, shared his experience: “Custom-made furniture often requires a waiting period of a month or more, and even after installation, you have to wait for it to settle. But with samples, they’ve been on display for a while, so you can take them home immediately.†He added that he bought beds, wardrobes, and bookcases as samples for his new home renovation, citing the lower prices and quicker delivery times as major advantages.
However, investigations have revealed that while sample furniture offers attractive prices, its after-sales service may not be as reliable. Some samples may show signs of wear and tear from being displayed for long periods. Moreover, when customers encounter quality issues, many retailers refuse to offer free repairs or replacements, citing the policy that “samples are non-returnable.†In addition, some stores do not provide free delivery or installation, leaving customers to either pay extra or pick up the items themselves.
According to industry insiders, brands often update their product lines annually, and old samples are sold at a discount to clear inventory and generate quick cash flow. Some samples are even offered at less than 50% off, making them highly appealing. However, not all samples are created equal—some may actually be regular stock items disguised as samples. Consumers should carefully inspect the quality before purchasing and ensure that any after-sales services, such as the “three guarantees†(repair, replacement, and refund), are clearly outlined in the contract. It's important to ask questions and understand the terms before finalizing a purchase.
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