In today’s market, the wide variety of wooden flooring options and their price differences can confuse consumers. Like other retail sectors, there are hidden rules in the sale of wooden floors. The Huli District Industry and Commerce Bureau's 12315 hotline reminds buyers to be cautious and avoid falling into traps set by unscrupulous sellers.
**Unspoken Rule 1: Color Differences Are Hard to Resolve**
Color variation is one of the most common issues when installing wooden floors. According to past complaints, two main issues arise with solid wood flooring: first, the actual materials used may not match what was advertised; second, there may be significant color differences between boards. Even if the model is the same, disputes over color differences often end up in the consumer's favor being lost.
Industry experts advise that consumers should not only remember the model but also the batch number when purchasing. If a color difference issue arises, they have the right to request a replacement from the seller. Insiders also note that while few cases are truly caused by color differences, if you see visible separation between the surface and the surrounding wood, it might indicate poor quality. It’s best to avoid such products to prevent future problems.
**Unspoken Rule 2: Minimum Purchase Plus Hidden Charges**
Last week, Miss Lin bought wooden flooring at a building materials market. She was told she had to pay an installation fee because her purchase didn’t meet the minimum area requirement, plus a 100 yuan special allocation fee.
Another common problem is excessive use of materials. Some dishonest sellers inflate the amount of flooring needed, leading to higher costs. For example, Ms. Wang renovated a 63-square-meter home but ended up using 74 square meters, costing her over 500 yuan more. The industry and commerce bureau warns that the actual floor area may differ from what is listed on the packaging. Many consumers assume they are paying for the exact area they install, but manufacturers often don't cover these discrepancies, making it hard for mediators to resolve.
Industry advice: When buying wooden flooring, make sure the contract or receipt clearly states whether the area refers to the product size or the actual installed area. It’s best to have this noted in writing to avoid confusion later.
**Unspoken Rule 3: “Rosewood†May Be Fake**
On October 4 last year, Mr. Hong purchased a set of “African Pear†wooden flooring for 73,000 yuan from a store in Huli. The seller promised ten times compensation if the product turned out to be fake. However, when the goods arrived on July 29, he noticed no brand logo on the packaging or the boards. He suspected it was counterfeit. After negotiations, the seller agreed to replace the product. But when he picked up the replacement, he found the new boards still didn’t meet national standards. A few days later, when the merchant delivered another replacement, he discovered the flooring had insect damage. The seller took photos but did nothing further.
Industry experts say that misrepresenting wood species to charge higher prices is a common deception. Solid wood flooring is categorized into top-grade, first-class, and standard grades, with a 10%–15% price difference between each. This complexity can confuse consumers and give bad actors opportunities to exploit them.
By staying informed and asking the right questions, consumers can protect themselves from these hidden pitfalls and make smarter, more confident purchases.
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