In today's market, the wide variety of wooden flooring options and the significant price differences can easily confuse consumers. Similar to other retail sectors, there are hidden rules in the sale of wooden floors. The Huli District Industry and Commerce Bureau’s 12315 hotline has issued a warning to consumers, advising them to be cautious and avoid falling into traps set by dishonest merchants.
**Unspoken Rule 1: Color Discrepancies Are Hard to Resolve**
Color variation is one of the most common issues during the installation of wooden floors. Based on past complaints, two main concerns have been raised regarding solid wood flooring: first, the actual materials used do not match the descriptions provided; second, there are serious color differences between planks. Even if the floor models are the same, disputes over color differences often end up in the consumer's favor being lost.
According to industry experts, consumers should not only remember the model they purchase but also the batch number. If color discrepancies arise, they have the right to request a replacement from the seller. Insiders also note that few disputes actually stem from color variations. When purchasing solid wood flooring, if the surface wood and the surrounding pieces are separated, it may indicate lower quality. It's best to avoid such products to prevent future color mismatch problems.
**Unspoken Rule 2: Minimum Purchase Plus Hidden Charges**
Last week, Miss Lin encountered an issue when buying wooden flooring at a building materials market. She was told she had to pay an installation fee because her order was below the minimum area required by the store. Additionally, she was charged a 100 yuan "special allocation" fee.
Another common problem is excessive material usage. Some unscrupulous sellers deliberately inflate the amount of flooring needed, leading to unnecessary costs for consumers. For example, Ms. Wang renovated a 63-square-meter home but ended up using 74 square meters of flooring, costing her over 500 yuan extra. The industry and commerce department warns that the actual area of wooden flooring may differ from what is listed on the package. Many consumers mistakenly believe they are paying for the actual paving area, while manufacturers rarely acknowledge this discrepancy, making it difficult for consumers to seek resolution.
Industry advice suggests that consumers should clearly state on the sales contract or receipt whether the area refers to the product size or the actual installation area. It is also recommended to include specific details about measurement standards and calculation methods to avoid confusion.
**Unspoken Rule 3: “Rosewood†May Be Fake**
On October 4 last year, Mr. Hong purchased a set of “African Pear†wooden flooring for 73,000 yuan at a building materials store in Huli. The merchant promised ten times compensation if the product turned out to be counterfeit. However, when the goods were delivered on July 29 this year, he found no brand logo on the packaging or the boards, raising suspicions of counterfeiting. After negotiation, the merchant agreed to replace the flooring. But when Mr. Hong picked up the new shipment, he discovered the replaced product still did not meet national standards. A few days later, another replacement arrived, but it had insect damage. The merchant came to take photos, yet no action was taken.
Industry experts point out that misrepresenting wood species to inflate prices is a common deception among vendors. Solid wood flooring is categorized into top-grade, first-class, and qualified products, with a 10% to 15% price difference between grades. This complexity can confuse consumers and create opportunities for unscrupulous sellers to exploit.
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