When purchasing large furniture such as a wardrobe or cabinet, do you pay attention to the hardware details? This is often a blind spot for many consumers. During my visit to a furniture store, I noticed that most salespeople didn’t explain the quality or warranty of the hardware when showcasing the products. If you don’t ask, it’s easy to overlook this important aspect. Some brands even fail to mention hardware warranty in the contract. As a result, if something goes wrong with the hardware, you may find yourself without any recourse.
Although small, hardware plays a significant role in the overall performance and lifespan of your furniture. Manufacturers are experts in selecting wood and designing structures, but they may not always have the same level of expertise in producing high-quality hardware. As a connecting component, the durability and flexibility of hardware directly affect how well the furniture functions over time. If the hardware breaks early, doors become hard to open, drawers stick, or faucets leak — all of which can turn a well-made piece into a defective one.
Consumers need to be more aware of these details. While focusing on the overall design and material, don’t forget to check the quality and warranty of the hardware. Many companies do not offer a lifetime warranty on hardware. In fact, some mainstream brands only provide a 3-year warranty. After that, repairs may come at an additional cost. However, a few premium brands use high-quality imported hardware and offer a lifetime warranty, covering maintenance at no cost.
According to Yan Fang from Bolloni, promising a lifetime warranty reflects confidence in product quality. But it’s also a challenge for companies, which is why many are cautious about making such commitments. Industry sources say that while three years is a common warranty period, it’s not always the case. For example, Bolloni defines different warranty periods for hardware depending on usage. Hardware used on internal doors, which experience more frequent use, has a shorter warranty than that used on cabinets.
Some top furniture brands now offer "lifetime maintenance" as a selling point. According to Han Baoguo, the director of operations at Top 100 Furniture, this doesn’t mean everything is free forever. There are two types of warranty: free during the initial period and chargeable after. Many brands use "lifetime warranty" as a marketing tool, but in reality, it may not cover all costs. Consumers should be cautious and ask whether the warranty is truly free or if there are hidden fees involved. Always clarify what the warranty actually covers before making a purchase.
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