When buying floors, consumers must polish their eyes so as not to be fooled into the consumer trap.
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Case 1: Customers Lin bought X brand solid wood flooring 100 square meters during the promotion period of building materials supermarkets. The wood species is dna lacquer board, commonly known as clone wood. Prefabricated pavement was confirmed by the consumer before paving, and after more than 20 days of paving, it was found that the master bedroom was closed, the parlor meeting place and part of the walkway were assembled with large gaps, and cracks appeared on some floors. After discovering the problem, the consumer contacted the rights monitoring station and hoped that the store could replace all floors or refund the money in full. Through expert inspection, consultation with the after-sales service department of the store, together with the consumer association, the store gave the following handling advice: According to the national "wood floor laying surface layer acceptance specification", the gap is too large to exceed the national provisions for maintenance or partial replacement; For the inconvenience caused to consumers by this matter, they have urged the manufacturers to provide appropriate economic compensation as soon as possible, which requires the parties to negotiate and resolve.
The rights monitoring station expert reminds consumers:
1. When brand promotions are held during the holidays, they must be carefully purchased and carefully selected.
2. If you have problems with the floor, you must calmly deal with it. It is best to ask the authoritative department to solve it.
3. Before boarding, care should be taken to confirm that there is no problem with the floor and then sign the confirmation;
4. Within 15 days after paving, it is the consumer's objection period, and the laying party should accept and accept within this period.
Case 2: Recently, Mr. Zhu, a citizen, went to a flooring company and ordered a batch of high-grade “African teak†solid wood flooring. After the floor was delivered to the home, the woodworking master discovered that the floor lines were not quite right. Mr. Zhu subsequently questioned the company. A copy of the incoming product list provided by the person in charge of the company indicated that the name of the timber was “Hippo,†and the company stated that “Great Hippo†was “African teakâ€. Seeing the operator's explanation was too far-fetched, Mr. Zhu came to Yuhuatai District Consumers Association to complain. The head of the floor company still said that "African teakwood" and "big hippo" are one and the same thing. Accompanied by the Consumers Association staff, Mr. Zhu sent the wood to the Wood Research Institute of Nanjing Forestry University for testing. The results showed that these woods were indeed African tree species. The Chinese name was Adenomatous beans, commonly known as the "big hippopotamus". However, "big hippopotamus" and "African teakwood" are two different tree species. At this point, the person in charge finally acknowledged the mistake. After coordinating with the Consumers Association, the company handled the return for Mr. Zhu, and assumed a floor inspection fee of 1,500 yuan and a consumer loss of 500 yuan, and an additional compensation of 4,500 yuan for Mr. Zhu.
The rights monitoring station expert reminds consumers:
1. If you do not understand the floor knowledge, you can ask the relevant department for further purchase;
2. The purchase of the floor contract should be signed in detail, including the name of the species of solid wood flooring, the responsibility for the problem, how to solve it, etc., as detailed as possible;
3. When you encounter problems with the floor, you must calmly deal with it. It is best to seek help from the authorities.
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