Speaking of the after-sales service of the building intercom industry is actually an old-fashioned topic, but although it is often talked about, the result is not satisfactory.
Analysis of several major issues faced by domestic building intercom equipment maintenance Topics covered by thousands of security network editors on the after-sales maintenance of the building intercom industry, including senior executives from companies such as Di Nike, Hua Baian, Guanlin, Hui Ruitong, Roule, etc. After an exclusive interview, and concluded from it that the current building intercom industry equipment maintenance is facing several major problems:
A brand more than the agreement between the various brands can not communicate with the current domestic building intercom brand more, the size of the company's brand is no less than 300, the degree of intense competition can be imagined.
The building intercom industry not only has a large number of brands, but also does not have a unified standard agreement. The brand and the brand cannot be compatible with each other. Therefore, in terms of maintenance, each brand can only be responsible for the maintenance of its own brand, resulting in the current confusion. phenomenon.
Second, the communication between the property, engineering, manufacturers, manufacturers Although manufacturers provide products, but it is not a direct user of the product - the end user. The engineering firm is located between the manufacturer and the property. For the user, the engineering company is the representative of the manufacturer. The attitude and construction quality of the project owner directly affect the impression of the household on the brand of the manufacturer. For the manufacturer, the engineering contractor is a window for the user. Through this window, the manufacturer knows the user's needs and feedback from the user. So, the engineering firm plays a key role between the manufacturer and the property.
In addition, in many cases, the tenants are facing the contractor rather than the brand manufacturer. Therefore, when there is a problem with the equipment, the tenants first report to the contractor. Once the problem has not been solved for a long time, the reputation of the engineering firm will be affected. This has led to the fact that the contractor does not dare to cooperate with some small brands. Instead, he chooses the cooperation of brand manufacturers with more than five years of qualifications, which will directly limit the Brand development space.
Therefore, the manufacturer should handle the relationship with the engineering firm and clarify the responsible party and the problem-implementing party from the beginning so as to avoid the situation where the problem of the product is not resolved.
Therefore, how to weigh the relationship between the three parties and coordinate well is a powerful guarantee for the smooth development of after-sales maintenance work for building intercom manufacturers.
The equipment manufacturers installed more than three years ago have closed down or the equipment has stopped producing some large electronic products, such as large appliances, and the after-sales maintenance period will generally be three to five years, although free maintenance may be only one year. Similarly, for building intercom equipment, after-sales maintenance is often listed as an important part of a project's contract.
However, due to the industry reshuffling or changes in the direction of business development, many SMEs have closed down, or the original brand of equipment has been forced to stop production, transformation to other industries, so that the building has been put into use after-sales maintenance of building products Work is not guaranteed. Because the agreements between different brands are incompatible with one another and cannot replace only broken devices with other brands, the products of the entire building can only be replaced in a unified manner, and the wiring installation can be performed again before normal use can be made.
At present, this phenomenon is not uncommon. Many districts have such problems. Although the building intercom system is installed, due to the installation of a few years ago, equipment problems can no longer be used, but they cannot find the original brand. Manufacturers.
In fact, the conclusion is not only the building intercom industry, the entire post-sale maintenance of the security industry is very serious, security companies should face this industry issues. The author believes that the coordination of the relationship between the manufacturer, the project owner, and the property is important. However, the industry standard is the most direct and effective way to completely solve this problem.
Analysis of several major issues faced by domestic building intercom equipment maintenance Topics covered by thousands of security network editors on the after-sales maintenance of the building intercom industry, including senior executives from companies such as Di Nike, Hua Baian, Guanlin, Hui Ruitong, Roule, etc. After an exclusive interview, and concluded from it that the current building intercom industry equipment maintenance is facing several major problems:
A brand more than the agreement between the various brands can not communicate with the current domestic building intercom brand more, the size of the company's brand is no less than 300, the degree of intense competition can be imagined.
The building intercom industry not only has a large number of brands, but also does not have a unified standard agreement. The brand and the brand cannot be compatible with each other. Therefore, in terms of maintenance, each brand can only be responsible for the maintenance of its own brand, resulting in the current confusion. phenomenon.
Second, the communication between the property, engineering, manufacturers, manufacturers Although manufacturers provide products, but it is not a direct user of the product - the end user. The engineering firm is located between the manufacturer and the property. For the user, the engineering company is the representative of the manufacturer. The attitude and construction quality of the project owner directly affect the impression of the household on the brand of the manufacturer. For the manufacturer, the engineering contractor is a window for the user. Through this window, the manufacturer knows the user's needs and feedback from the user. So, the engineering firm plays a key role between the manufacturer and the property.
In addition, in many cases, the tenants are facing the contractor rather than the brand manufacturer. Therefore, when there is a problem with the equipment, the tenants first report to the contractor. Once the problem has not been solved for a long time, the reputation of the engineering firm will be affected. This has led to the fact that the contractor does not dare to cooperate with some small brands. Instead, he chooses the cooperation of brand manufacturers with more than five years of qualifications, which will directly limit the Brand development space.
Therefore, the manufacturer should handle the relationship with the engineering firm and clarify the responsible party and the problem-implementing party from the beginning so as to avoid the situation where the problem of the product is not resolved.
Therefore, how to weigh the relationship between the three parties and coordinate well is a powerful guarantee for the smooth development of after-sales maintenance work for building intercom manufacturers.
The equipment manufacturers installed more than three years ago have closed down or the equipment has stopped producing some large electronic products, such as large appliances, and the after-sales maintenance period will generally be three to five years, although free maintenance may be only one year. Similarly, for building intercom equipment, after-sales maintenance is often listed as an important part of a project's contract.
However, due to the industry reshuffling or changes in the direction of business development, many SMEs have closed down, or the original brand of equipment has been forced to stop production, transformation to other industries, so that the building has been put into use after-sales maintenance of building products Work is not guaranteed. Because the agreements between different brands are incompatible with one another and cannot replace only broken devices with other brands, the products of the entire building can only be replaced in a unified manner, and the wiring installation can be performed again before normal use can be made.
At present, this phenomenon is not uncommon. Many districts have such problems. Although the building intercom system is installed, due to the installation of a few years ago, equipment problems can no longer be used, but they cannot find the original brand. Manufacturers.
In fact, the conclusion is not only the building intercom industry, the entire post-sale maintenance of the security industry is very serious, security companies should face this industry issues. The author believes that the coordination of the relationship between the manufacturer, the project owner, and the property is important. However, the industry standard is the most direct and effective way to completely solve this problem.
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