According to the sample survey data of the relevant departments, less than 20% of consumers have enjoyed the home warranty service. There is a big gap between this data and the after-sales warranty of more mature industries such as home appliances and gas. So, why is the furniture after-sales warranty rate so low? Recently, the reporter visited several home furnishing stores in our city.
It is understood that the warranty service in the home industry is uneven, and reputable brands can provide more than 5 years of warranty, lifetime maintenance, and even repurchase services; and some brands even have a nominal one-year warranty that is difficult to guarantee. It is understood that the warranty service for a piece of furniture with a value of tens of thousands of yuan is far inferior to that of a home appliance with a price of only 300 yuan.
Difficult to implement furniture warranty
Reporters in the store operating medium and high-end furniture business learned that most businesses have only one year warranty time, if you need to repair more than one year, you need to pay; the repair period is usually 5 years, and most of them will not have maintenance services after 5 years. Too. Relatively speaking, the warranty period of an air conditioner priced at about 3,000 yuan generally has 3 to 5 years, and the paid service usually extends to life.
Although the one-year warranty period of the furniture conforms to national regulations, many consumers believe that the merchants are "very unsincere." Because the furniture made of wood and metal, scratches, stains, etc. are not covered by the warranty, and the chance of problems with the furniture within one year is too small, and all maintenance will be charged after one year.
The reporter also found in the furniture market interview that, except for a small number of more regulated businesses, most furniture and building materials products do not issue product descriptions to clarify warranty responsibilities when they are sold. Some furniture has no official invoice at the time of sale, only receipts or invoices, and even few sales staff take the initiative to introduce after-sales services to consumers.
Unclear warranty coverage is also a problem. It is understood that most of the special price products are not covered by the warranty, but there is hardly any store in the sale that will take the initiative to explain this.
In addition, nationwide warranty for furniture is almost impossible. Due to the different strengths of manufacturers, not only the maintenance period, but also the service items are very different from the home appliance industry. For example, home appliance companies generally set up special distribution centers and maintenance outlets in major cities across the country to accept nationwide warranty. Manufacturers or their special maintenance points will provide uniform standard services. In the home industry, except for a small number of large-scale Enterprises have a nationwide sales and service network, and many companies basically cannot.
Consumers have "resolved" the warranty without "understanding"
It is understood that although most furniture and building materials products also have a warranty, and more than 80% of people will take the initiative to understand the warranty and after-sales service when buying, but most people are "not" and "understanding", because more than half Consumers are completely unclear about the warranty period of furniture and building materials, not to mention the scope of warranty. When the product has quality problems, many consumers will choose to repair it by themselves or pay someone to repair it. And few people really seek warranty service.
The after-sales service in the home appliance market has benefited from the enhancement of consumer rights protection over the years, which has prompted the gradual regulation of the home appliance market today. Should consumers be more active and active on the warranty of furniture?
More guaranteed after-sale brand
Generally speaking, the warranty service of well-known brands is relatively good. For example, products such as Federal Home Furnishing provide about 3 years of warranty service and lifetime maintenance services; the warranty period of wood and Yi solid wood furniture is up to 10 years; Stiroland sofa has a clear inner frame warranty of 5 years, and the seam line warranty 10 years, etc .; the warranty period of Europa cabinets is up to 5 years. After the warranty period, only maintenance costs such as road expenses and material costs are required for repairs.
The mahogany products with higher prices have better warranty services. It is understood that many redwood companies have launched services such as "one-year rebate, three-year replacement, and lifetime maintenance". Mahogany furniture is different from other furniture. Many modern furniture is useless after a few years, but the older the mahogany is, the more valuable it is.
For more furniture information , go to http://news.gojiaju.com/
Welcome to provide news interview clues Advertising / News Hotline  Transfer 8004 QQ 543178208
It is understood that the warranty service in the home industry is uneven, and reputable brands can provide more than 5 years of warranty, lifetime maintenance, and even repurchase services; and some brands even have a nominal one-year warranty that is difficult to guarantee. It is understood that the warranty service for a piece of furniture with a value of tens of thousands of yuan is far inferior to that of a home appliance with a price of only 300 yuan.
Difficult to implement furniture warranty
Reporters in the store operating medium and high-end furniture business learned that most businesses have only one year warranty time, if you need to repair more than one year, you need to pay; the repair period is usually 5 years, and most of them will not have maintenance services after 5 years. Too. Relatively speaking, the warranty period of an air conditioner priced at about 3,000 yuan generally has 3 to 5 years, and the paid service usually extends to life.
Although the one-year warranty period of the furniture conforms to national regulations, many consumers believe that the merchants are "very unsincere." Because the furniture made of wood and metal, scratches, stains, etc. are not covered by the warranty, and the chance of problems with the furniture within one year is too small, and all maintenance will be charged after one year.
The reporter also found in the furniture market interview that, except for a small number of more regulated businesses, most furniture and building materials products do not issue product descriptions to clarify warranty responsibilities when they are sold. Some furniture has no official invoice at the time of sale, only receipts or invoices, and even few sales staff take the initiative to introduce after-sales services to consumers.
Unclear warranty coverage is also a problem. It is understood that most of the special price products are not covered by the warranty, but there is hardly any store in the sale that will take the initiative to explain this.
In addition, nationwide warranty for furniture is almost impossible. Due to the different strengths of manufacturers, not only the maintenance period, but also the service items are very different from the home appliance industry. For example, home appliance companies generally set up special distribution centers and maintenance outlets in major cities across the country to accept nationwide warranty. Manufacturers or their special maintenance points will provide uniform standard services. In the home industry, except for a small number of large-scale Enterprises have a nationwide sales and service network, and many companies basically cannot.
Consumers have "resolved" the warranty without "understanding"
It is understood that although most furniture and building materials products also have a warranty, and more than 80% of people will take the initiative to understand the warranty and after-sales service when buying, but most people are "not" and "understanding", because more than half Consumers are completely unclear about the warranty period of furniture and building materials, not to mention the scope of warranty. When the product has quality problems, many consumers will choose to repair it by themselves or pay someone to repair it. And few people really seek warranty service.
The after-sales service in the home appliance market has benefited from the enhancement of consumer rights protection over the years, which has prompted the gradual regulation of the home appliance market today. Should consumers be more active and active on the warranty of furniture?
More guaranteed after-sale brand
Generally speaking, the warranty service of well-known brands is relatively good. For example, products such as Federal Home Furnishing provide about 3 years of warranty service and lifetime maintenance services; the warranty period of wood and Yi solid wood furniture is up to 10 years; Stiroland sofa has a clear inner frame warranty of 5 years, and the seam line warranty 10 years, etc .; the warranty period of Europa cabinets is up to 5 years. After the warranty period, only maintenance costs such as road expenses and material costs are required for repairs.
The mahogany products with higher prices have better warranty services. It is understood that many redwood companies have launched services such as "one-year rebate, three-year replacement, and lifetime maintenance". Mahogany furniture is different from other furniture. Many modern furniture is useless after a few years, but the older the mahogany is, the more valuable it is.
For more furniture information , go to http://news.gojiaju.com/
Welcome to provide news interview clues Advertising / News Hotline  Transfer 8004 QQ 543178208
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